Ten Things to say with Messages On Hold…

What should you be telling your callers?

Why They Should Buy From YOU

• What is your Point of Difference?
• Why did you get into this business?
• What are you particularly proud of?

 

What They Need

• What is your main product or service?
• How does it work?
• Why do they need it?

 

What ELSE they need

• This is your chance to up-sell
• What additional products could they buy?
• What additional services do you provide?

 

Act Now

• Do you have any current specials?  Gift Cards?
• Do you have limited time/stock?
• Are you holding an Event?

 

Current Information

• Are you an NDIS provider?
• Is it flu season or National Diabetes Week?
• Is there new equipment available?

 

What Makes Your Staff Great

• Training? Awards?
• What Associations are you a member of?
• Profile your staff

 

Frequently Asked Questions

• What are you always being asked?
• What information do you need from them?
• Any reminders?

 

How to Find You

• What is your address?  Opening Hours?
• Do you have HICAPS?
• Do you have a website or Facebook page?

 

Change of Details

• New staff?
• New trading hours?  New location?
• New online booking system, website or social media?

 

Holiday Closures

• Are you closing for Christmas?
• When will you reopen?
• Are you available in an emergency?